Privacy policy

What we collect

• Account: e-mail, name if you give one, a hashed password, your sign-in sessions, and the profile answers you choose (agent or buyer, city, purpose, budget range, stage). You can change or clear the profile under Account.
• Conversations: the questions you ask, the links and text you paste, and the answers, so you can return to them and so the brokers can answer a broker-checked question. Documents you generate are stored for you to download.
• Payments: your plan, its status and the payment events Dodo Payments sends us (amount, date, reference). Card details never reach us; Dodo Payments handles them under its own policy.
• Founding request form: name, company, phone, e-mail and what you want the service for, used to reply to you.
• Usage and cost: which tools an answer used, tokens and model cost per call, response times, and feedback you give on an answer. Standard web logs (IP address, browser) are kept briefly by our hosting provider.

How we use it

• To run the service: answer questions, keep your history, count questions against your plan, send sign-in links and receipts.
• To answer broker-checked questions: a working broker reads the question and the summary the assistant wrote for them.
• To improve answers: the brokers review flagged questions, feedback and a sample of conversations to correct data and rules. We do not train language models on your conversations.
• To contact you about the service (changes, renewals, a reply to the founding request form). No marketing lists are sold or shared.
• To personalise answers and the Market tab: from the projects, zones, layouts and budgets you ask about we keep a short interest profile, so your zones come first and the weekly e-mail can add a line about what you follow. Nothing to fill in, and nothing about it leaves the service.
• For market statistics: the questions are counted, aggregated and anonymous (for example "most-asked projects this week"); a figure is shown in a market report only when at least three different people asked. Never a single person, and personal data is never sold.

Who processes it for us

• Anthropic (the language model): receives the conversation needed to answer, under its commercial API terms, which do not use the data for training.
• Cloudflare: hosting, database and file storage.
• Dodo Payments: subscriptions and payments, as merchant of record.
• Resend: transactional e-mail (sign-in links, receipts), when enabled.
• Bright Data: fetches a listing page when you paste a Bayut or Dubizzle link; it receives the link, not your identity.
• Property Finder and other public sources: we read public pages to answer your question; nothing about you is sent to them.

Facts you tell the assistant about a project (a service charge, a developer's rule) may be stored as unverified facts for the brokers to confirm; they are stored without your name.

Pasted listings and other people's data

Listings and contracts you paste may contain other people's details (an agent's name, a seller's name). The assistant strips agent names, phone numbers and unit numbers from stored source documents and does not show them to other users. Paste only what the question needs.

How long we keep it

Account and conversations: while your account exists, then deleted within 30 days of closure, except payment records we must keep for accounting (five years) and anonymised usage statistics. Founding request form entries: until we have replied and for up to twelve months after. You can ask us to delete your account and data at any time at petarb97@gmail.com.

Your rights

You can delete your conversation history and the interest profile built from it yourself, under Account in the app ("Delete my history and interest profile"). You can see, correct, export or delete your other data by writing to petarb97@gmail.com; we answer within 30 days. Where the law gives you further rights (access, objection, portability, complaint to a supervisory authority), they apply.

Cookies

One session cookie keeps you signed in. No advertising or tracking cookies.

Security

Passwords are stored hashed; connections are encrypted; access to the admin view is limited to the brokers. No system is perfectly secure; tell us at petarb97@gmail.com if you think something is wrong.